The 6 (biggest) lessons I’ve learnt from my first year in business
I meant to do this post exactly a year after I launched Clockwork Creative but I’ll be honest, things have been a bit manic and I’m a few months late! However it means I’ve had 15 months of experience to draw upon to write this blog, and reflecting on the lessons I’ve learnt fits nicely […]
What is customer experience (CX) and why should you care?
In short customer experience, also known as CX, is everything a customer experiences when interacting with your brand or business. It’s every touchpoint and interaction, from the way you answer the phone, handle a customer complaint, the usability of your website, your social media activity, the quality of your product or service and even your […]
